Customer information

Returns and refunds

MUNAH: MUNAH returns must be arranged with customer care so the parcel can be identified when it reaches us.

MUNAH: Return period

MUNAH: Eligible items may be returned within 30 days of delivery if tried on indoors only, clean, unwashed, undamaged and complete with supplied tags.

MUNAH: Occasionwear condition

MUNAH: Items with make-up marks, fragrance, wear, pulled threads or missing parts may be refused because they cannot be resold as new.

MUNAH: Refund review

MUNAH: Refunds are processed after the returned item is inspected. MUNAH: We refund the item price paid unless the issue was our error or the product was faulty.

MUNAH: Care approval first

MUNAH: Every MUNAH return starts by email. MUNAH: Support confirms the order and gives the route before an occasion piece is posted back.

MUNAH: Delicate garment inspection

MUNAH: Items are checked for make-up, fragrance, jewellery snags, hem marks, pulled threads, event wear creasing and missing presentation parts.

MUNAH: Cancellation period

MUNAH: Eligible online purchases can be cancelled within the statutory period. MUNAH: Return condition rules still apply once the item is sent back.

MUNAH: Refund decision

MUNAH: The inspection decides whether the full item price, a reduced value or no refund is appropriate under the condition rules.

MUNAH: Event urgency

MUNAH: If the order was needed for an event date, contact support before buying a replacement so the original order record stays clear.

MUNAH: Care address

MUNAH: MUNAH orders are sold by MUNAH LTD, company number 17326208. MUNAH: Support is support@shopmunah.com / +44 7853 168297, and approved returns use 178 Clive Street, Caerdydd, United Kingdom, CF11 7JG.

Store operator and returns address

MUNAH is the trading style used on this store by MUNAH LTD. The company record is 17326208; parcels approved for return are sent to 178 Clive Street, Caerdydd, United Kingdom, CF11 7JG. Customer care is available at support@shopmunah.com and +44 7853 168297.