Customer information

Returns and refunds

MUNAH: MUNAH returns must be arranged with customer care so the parcel can be identified when it reaches us.

MUNAH: Return period

MUNAH: Eligible items may be returned within 30 days of delivery if tried on indoors only, clean, unwashed, undamaged and complete with supplied tags.

MUNAH: Occasionwear condition

MUNAH: Items with make-up marks, fragrance, wear, pulled threads or missing parts may be refused because they cannot be resold as new.

MUNAH: Refund review

MUNAH: Refunds are processed after the returned item is inspected. MUNAH: We refund the item price paid unless the issue was our error or the product was faulty.

MUNAH: Cancellation right

MUNAH: For most online goods, UK consumers can tell us they wish to cancel within 14 days after delivery without giving a reason. MUNAH: After telling us, the goods should be sent back within the following 14 days.

MUNAH: Extended store return window

MUNAH: In addition to the statutory cancellation right, MUNAH may accept eligible returns within the store return window shown on this page when the goods pass delicate fabric and occasionwear inspection.

MUNAH: Condition of returned goods

MUNAH: Returned items must be clean, unused beyond reasonable inspection, undamaged, unwashed and complete with supplied tags, packaging, accessories and documentation. MUNAH: We may reduce the refund if handling goes beyond what is necessary to inspect the item.

MUNAH: Return postage

MUNAH: The customer pays return postage for change-of-mind returns unless we agree otherwise or the product was faulty, incorrectly supplied or materially not as described. MUNAH: We recommend tracked postage because the customer remains responsible for the parcel until it reaches us.

MUNAH: Refund timing

MUNAH: Approved refunds are issued to the original payment method within 14 days after we receive the goods back or receive acceptable evidence of return. MUNAH: Bank and payment-provider processing times are outside our control.

MUNAH: Items that may be refused

MUNAH: We may refuse or reduce refunds for items affected by wear, scent, make-up, washing, alteration, missing parts, hygiene concerns, damage after delivery or return parcels sent without enough order information.

MUNAH: Store-specific inspection notes

MUNAH: Munah returns are checked for make-up transfer, fragrance, pulled occasion fabric, hem marks, jewellery snags, event wear creasing and missing presentation components after a long-silhouette fitting.

MUNAH: Who sells to you

MUNAH: MUNAH is operated by MUNAH LTD, company number 17326208. MUNAH: The registered office and approved returns address is 178 Clive Street, Caerdydd, United Kingdom, CF11 7JG. MUNAH: Customer support is available at support@shopmunah.com or +44 7853 168297. MUNAH: Store records may include occasion date questions, maxi-length comparisons, coverage preferences, delicate fabric photographs, event-delivery timing messages and return inspection notes for marked garments, which helps customer care review orders, product questions, delivery exceptions and returns without mixing this store with another brand.

Store operator and returns address

MUNAH is the trading style used on this store by MUNAH LTD. The company record is 17326208; parcels approved for return are sent to 178 Clive Street, Caerdydd, United Kingdom, CF11 7JG. Customer care is available at support@shopmunah.com and +44 7853 168297.