Customer information

Customer questions

MUNAH: Answers for MUNAH shoppers before ordering.

MUNAH: Can I order without an account?

MUNAH: Yes. MUNAH: Guest checkout is available.

MUNAH: What currency is charged?

MUNAH: Orders are priced in pounds sterling.

MUNAH: Can I return occasionwear?

MUNAH: Yes, where the item meets the return condition rules and is returned within the stated window after customer care approval.

MUNAH: Can I buy without an account?

MUNAH: Yes. MUNAH: Guest checkout is available, and account registration is not required to place an order.

MUNAH: What currency is used?

MUNAH: The store prices and charges products in pounds sterling. MUNAH: Any currency conversion by a card issuer or bank is controlled by that provider.

MUNAH: When is my order accepted?

MUNAH: An order is accepted only when confirmation or dispatch information is sent. MUNAH: A checkout attempt alone does not guarantee acceptance if payment, stock or fulfilment checks fail.

MUNAH: Can I cancel after ordering?

MUNAH: For most online goods, UK consumers have a 14-day cancellation period after delivery. MUNAH: Contact support before returning goods so the parcel can be identified.

MUNAH: Who pays for return shipping?

MUNAH: For change-of-mind returns, the customer usually pays return postage unless we agree otherwise or the goods were faulty, incorrect or not as described.

MUNAH: What if my parcel is delayed?

MUNAH: Use the tracking details first. MUNAH: If tracking stops moving or shows an exception, contact support with the order number and delivery postcode.

MUNAH: Who sells to you

MUNAH: MUNAH is operated by MUNAH LTD, company number 17326208. MUNAH: The registered office and approved returns address is 178 Clive Street, Caerdydd, United Kingdom, CF11 7JG. MUNAH: Customer support is available at support@shopmunah.com or +44 7853 168297. MUNAH: Store records may include occasion date questions, maxi-length comparisons, coverage preferences, delicate fabric photographs, event-delivery timing messages and return inspection notes for marked garments, which helps customer care review orders, product questions, delivery exceptions and returns without mixing this store with another brand.

Store operator and returns address

MUNAH is the trading style used on this store by MUNAH LTD. The company record is 17326208; parcels approved for return are sent to 178 Clive Street, Caerdydd, United Kingdom, CF11 7JG. Customer care is available at support@shopmunah.com and +44 7853 168297.